Product Policy

Allergen and Ingredient Information

Anyone who is concerned with allergy or other dietary information please contact us by e-mail at or by mail using the details provided below:

Candy Sense, Inc, 600 Congress Ave, Floor 14, Austin TX 78701, United States

Storing your Candy, Mint, Lollipop and Chocolate

We recommend taking your product inside immediately after delivery and storing it in a secure place that is not within the reach of animals, sites of humidity or any other place where the product can be contaminated. Also we recommend to stock our products in a dry place away from sunlight and heat.

Keep In Mind

Since personalized and edible items cannot be returned, please keep the following in mind when placing your order online:

The colors you see on your personal computer, smartphone or other electronic device may not be an exact representation of the colors that will be printed.If you need a color match, you must provide us with the Pantone code or the CMYK color values.

Double check for spelling errors and dates or ages that may be entered. Also, make sure you include all the needed information for your personalized candy.

We ship every order with care and that means including climate controlled packaging for orders shipping during warm weather months. We can not accept any returns or issue refunds for items that are melted. We strongly recommend that you ship your order to a location where someone is present to bring the items inside upon delivery.

Returns & Refunds

We are careful to ensure your order reaches you in perfect condition. Personalized candy, custom party favors, and gift set items are carefully assembled so that stickers or labels are centered and straight, wrappers are not twisted or bent, and your product is something you will be excited to receive. While returns are rare, if you feel one is needed, please contact us via email to

Returns should be sent to:

Candy Sense, Inc, 600 Congress Ave, Floor 14, Austin TX 78701, United States

Damages or Missing Products

Claims for defective or missing product(s) must be filed with Candy Sense within ten (10) non-holiday business days of the order’s delivery date based on the proof of delivery from the transit company. Please contact us to initiate the filing of a claim.

If your items arrive damaged or misprinted, a photo of the package and items is required. This will help our team determine what went wrong, file a claim with the transit company, and begin the process of fixing the issue for you. Keep all products in their original packaging.